top of page

Dispatch & Delivery

DISPATCH PROCESSING TIMES

  • All orders are made to order.

  • Generic products will be made and dispatched generally within 3-5 business days, unless otherwise stated.

  • Personalised and Customised orders will be made and dispatched usually within 5-7 business days, unless otherwise stated.

UK DELIVERY

We offer three standard delivery options. Royal Mail is our preferred carrier, they may be a little bit more expensive than the others, but we trust Royal Mail to get our products to you.
 

  • STANDARD : £4.99 [T48 + Signature : est. delivery in 2 working days]

  • PRIORITY : £5.99 [T24 + Signature : est. delivery next working day] 

  • URGENT : £8.99 [Order priority + T24 + Signature : est. delivery next working day]

​​

  • FREE STANDARD delivery for orders over £60.00.

​

All delivery services include a tracking number, insurance, requires a signature on delivery and provides proof of delivery.
 

​Postal delays can happen, especially during busy periods such as the Christmas season or when there's an industrial strike, so please allow at least 7 days for delivery before contacting us.​

​

​

FREE DELIVERY [December Promo 2023]

This offer is available for eligible purchases online at dreamsandconfettidesigns.co.uk. No code is needed at checkout, free delivery is automatically applied. This offer does not apply to Gift Cards and cannot be used in conjunction with any other offers, discounts or promotions. The offer can be used as many times as required. The offer will automatically be applied at the point of sale and cannot be applied retrospectively. The offer is not exchangeable for cash and is non-transferable. Offer applies to standard delivery only. Minimum spend of £10.00 applies. This offer starts on 1st December 2023; finishes on 15th December 2023. Returned items postage will be paid for by the customer. This does not affect your statutory rights. Dreams & Confetti Designs reserves the right to (i) cancel this offer at any time; (ii) cancel or refuse any individual's benefit from it; (iii) amend these terms and conditions, including the end date. Offer ends midnight 15.12.2023.

 

 

INTERNATIONAL SHIPPING

We are unable to ship internationally from this website. Please visit our ETSY store to purchase items to be shipped anywhere in the world; except Germany.

 

 

​DELAYED/MISSING PARCELS

When orders are dispatched, you will be notified by email with a tracking number (if available) and estimated delivery timescale. These estimated delivery timescales are managed by Royal Mail and are completely out of our control.

 

If you do not receive your order after 7 working days from notification of shipping, please contact us and we will contact Royal Mail to find out about your order.

 

 

CUSTOMER ERROR

It is the customer's responsibility to ensure their delivery address details are correct at checkout and at submitting their order.

 

We will not be held responsible for 'customer error' if your order is not delivered as a result of the wrong delivery information given.

 

Should this occur and we receive the order back to the office, we can resend the order to the correct address once the additional postage payment has been made.

 

 

​DAMAGED GOODS

In the unlikely but unfortunate event that your order has been received damaged, you MUST report the damage with photographic evidence to us within 48 hours of delivery, via email at hello@dreamsandconfettidesigns.co.uk.

 

Photographic evidence of any damaged products and its packaging must be received by us, via email, to qualify for a replacement. All replacements will be a "like for like" product only.

bottom of page