Cancellations, Returns & Refunds
CANCELLATIONS
We aim to process your order as soon as it comes through our system, so there is a very small window in which you can cancel your order. Our current time-frame for cancellations is one hour from receipt of your order. If the order has already been processed, you will need to take delivery of your order and then return it to us.
If you wish to cancel your order, please call us immediately on 07967 808728 to let us know.
Exclusions
Personalised and customised orders are excluded from our cancellation policy.
RETURNS & REFUNDS
We're confident that you'll love your purchase, but if you change your mind for any reason, you can return it to us for a full refund (excluding postage) or exchange within 14 days from date of delivery.
These exclusions apply:
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All returned products MUST be in an unused and resalable condition.
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All returns MUST be sent via a tracked and signature service.
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Personalised products are excluded from cancellation, return, exchange or refund.
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Customised products are excluded from cancellation, return, exchange or refund.
For a smooth return and refund process, please follow the steps outline below:
1. Please fill this FORM (at the bottom of this page) in to start the return and refund process. We cannot accept any return or refund applications without this completed form.
2. Item(s) will need to be returned, unused, in its original packaging and in a resalable condition within 14 days from delivery date. The return address is RETURNS, Dreams & Confetti Designs, 10 Deyley Way, Singleton, Ashford, Kent TN23 5HX.
3. You are responsible for payment of all postage costs to return the item(s). We strongly recommend using a trackable and signed for service, as we cannot be held responsible for items missing in transit.
4. Once the item(s) has been received in the office, we shall fully inspect the product(s) and once we are satisfied that it has not been used and in a resalable condition, your refund will be processed within 14 days.
5. If the products returned are unsalable, we will use our discretion as to whether to issue a partial refund.
PERSONALISATION AND CUSTOMISATION
Products that have been personalised or customised are NON-REFUNDABLE. We are unable to offer any exchanges, or refunds if you've changed your mind, dislike the product or entered the wrong personalisation details.
CUSTOMER ERROR
Please ensure that all texts, dates, spellings etc. are correct at the time of purchase as we cannot be held responsible by customer error. No refund will be given for customer error.
DREAMS & CONFETTI DESIGNS ERROR
In the very rare instance where we have made an error, we will replace the product and dispatch it you, but no refund will be given.
DAMAGED ITEMS
In the unlikely but unfortunate event that your order has been received damaged, you MUST report the damage with photographic evidence to us within 48 hours of delivery, via email at hello@dreamsandconfettidesigns.co.uk.
Photographic evidence of any damaged products and its packaging must be received by us, via email, to qualify for a replacement. All replacements will be a "like for like" product only.