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FAQS

  • How long does it take to process my order?
    All our lovely products are made to order and just for you. Providing we have the necessary materials in stock at the time of ordering, we aim to dispatch all generic orders within 3-5 working days; personalised and customised orders within 5-7 working days. If there are any problems with the dispatch timeline, we will let you know.
  • What if you're out of stock?
    We very rarely run out of the materials, but if, for whatever reason we do run out of materials, we’ll let you know immediately of the new proposed time-frame. If this is not acceptable to you, we will offer you an alternative or issue a full refund.
  • Can I place my order over the phone or by email?
    We’re really sorry, but unfortunately we cannot take any orders over the phone. All orders must be placed through the website.
  • What happens after I place my order?
    Once you've placed your order, you will receive a confirmation e-mail detailing what you have ordered (check your spam folder if you don't receive it). Please check this e-mail and contact us ASAP if anything is incorrect with the order items / quantities. For unproofed orders, you will receive a dispatched e-mail with shipping tracking once it's been dispatched. For any orders which need to be approved; we will be in touch within 1-2 working days after receiving your order. Once you've placed your order, you will receive a confirmation e-mail detailing what you have ordered (check your spam folder if you don't receive it). Please check this e-mail and contact us ASAP if anything is incorrect with the order items / quantities. For unproofed orders, you will receive a dispatched e-mail with shipping tracking once it's been dispatched. For any orders which need to be approved; we will be in touch within 1-2 working days after receiving your order.
  • I’ve found a product that I love but would like it customised, do you take customisation orders?"
    Yes, we love to create customised orders. Please send us an email at hello@dreamsandconfettidesigns.co.uk telling us the product ID (SKU number shown on the product page) and the customisation you would like and we’ll get back to you with any additional costs and a payment invoice.
  • Can I make changes to the items I have ordered?
    Please contact us ASAP on 07967808728 or email hello@dreamsandconfettidesigns.co.uk if you need to change anything on your order. If you have ordered any personalised products, we are unable to accept any changes or cancellations if your order is already in process.
  • Will I receive a design proof?
    Will I receive a design proof? For items that need a design proof (eg. invitations, order of service, menus, table plans etc.) we will be in touch to request the information required and a digital proof will be sent for approval. Minor changes are free of charge, however more complex changes will be subject to re-work fees. For all other products, we will request the relevant information on each product page for you to input and check (and check again!) the details and no design proofs will be provided.
  • I've received my order and there's a mistake on the personalisation, what do I do?"
    If there's a mistake on your order, please email us at hello@dreamsandconfettidesigns.co.uk immediately so that we can determine what the mistake is. If it's found to be the customer's error, unfortunately, we are unable to rectify the mistake and you will have to purchase another – no refund can be given. If it's found to be our error, we will re-make the order and send out to you as a priority and at no cost to you. It's absolutely essential that customers double check spellings, dates and grammar BEFORE adding the product to the shopping basket - mistakes cannot be rectified once we've received your order.
  • Is shopping with you secure?
    Absolutely! We take online security and your safety very seriously. We only keep a record of your order, name and address for our own records and that required by the HMRC.
  • How will my payment be processed?
    We accept all major credit and debit cards on our secure payment gateway. At no time do we store or have access to your card information.
  • I’m having problems with my payment card going through, what can I do?"
    If you’re having any problems with your card, you need to speak to your issuing bank directly. If after you've spoken to the bank and there are still issues with paying for your purchase, please email us at hello@dreamsandconfettidesigns.co.uk so we can see if there are any issues at our end.
  • I want my order to go to a different address, is that possible?"
    Yes of course, all you need to do is give the delivery address at check out.
  • I do not live in the United Kingdom. Can I still order products from your store?
    Unfortunately, we are unable to send our products outside the UK from this store. However, if you love our products and would love to purchase something from our store, please go to our ETSY shop where you'll be able to purchase the item there.
  • How do you ship?
    All orders are sent with Royal Mail: 2nd Class Signed For Delivery: Estimated delivery in 2-3 working days. 1st Class Signed For Delivery: Estimated next working day delivery. All Signed For Services include a tracking number and insurance. The also require a signature on delivery and provides proof of delivery.
  • What do I do if I don’t like the items I ordered?
    We really hope that you’ll love the gifts you ordered. If your order isn't what you wanted or liked or any other reason, you can send them back to us within 14 working days after receipt*. All you need to do is to fill in this RETURNS FORM stating the reason for sending the item(s) back and once they’ve been received and checked in the office, we’ll issue you a full refund (not including P&P). We can only accept items that have been returned to us that are unopened and are resalable. If the items are not resalable, then only a partial refund will be issued. *Unfortunately, we cannot accept personalised or customised items, unless they were received damaged or faulty. Please see our Returns & Refunds policy for more information.
  • Can I return a personalised item?
    Products that have been personalised or customised are NON-REFUNDABLE. We are unable to offer any exchanges, or refunds if you've changed your mind, dislike the product or entered the wrong personalisation details. Please see our Returns & Refunds policy for more information.
  • I would like to exchange or get a refund, how do I do this?"
    It's really easy to request an exchange or refund. Please fill in in this RETURNS FORM stating the reason for sending the item(s) back and once they’ve been received and checked in the office, we’ll issue you a full refund (not including P&P) or exchange as required. Please see our Returns & Refunds policy for detailed information on how this can be done.
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